Effective August 22, 2026

Privacy Policy

This Privacy Policy explains how Move Stamp collects, uses, shares, protects and retains information through our website, customer portal, moving estimator and related services.

1. Who this policy covers

Move Stamp serves moving companies that place our estimator on their websites and consumers who use that estimator to request moving information. A participating moving company may have its own privacy policy and may make independent decisions about how it uses a lead after receiving it.

2. Information we collect

We may collect names, phone numbers, email addresses, origin and destination ZIP codes, move dates, home and property details, requested services, access conditions, specialty items, inventory corrections and other information submitted through the estimator.

If a customer chooses a visual walkthrough, we may collect photos, videos, room information, detected inventory and notes. We also collect basic technical and marketing information such as browser type, device type, referring page, campaign parameters, IP-derived security signals and interaction events.

For moving-company accounts, we collect business contact information, account settings, service ZIP codes, pricing rules, branding, integration details and subscription records. Payment-card details are handled by our payment processor and are not stored directly by Move Stamp.

3. How we use information

We use information to operate the estimator, create a preliminary planning range, analyze visual inventory, save and deliver leads, connect moving companies with customers, provide customer support, run requested communications, process subscriptions, secure the service, prevent abuse, measure performance and improve Move Stamp.

4. Visual analysis

Photos and videos may be processed by automated visual-analysis services to identify likely household inventory and estimate move complexity. Automated detection can miss or misidentify items. Customers can correct detected inventory, and moving companies must verify the inventory and final price.

5. How information is shared

We may share information with the moving company responding to the request and with service providers that help us host the service, store media, process visual inventory, deliver CRM records, send communications, measure usage, prevent fraud and process payments. We may also disclose information when required by law, to protect rights and safety, or as part of a merger, financing, acquisition or sale of business assets.

Move Stamp does not sell contact information for money. Certain advertising or analytics disclosures may be treated as a sale or sharing under some state laws. Where required, applicable rights may be exercised by contacting us.

6. Calls and text messages

When a customer provides the requested consent, Move Stamp and the responding moving company may call or text about the estimate. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out of automated texts. A reasonable opt-out request will be honored as required by applicable law.

7. Retention

Moving companies can choose whether original walkthrough media is deleted after processing or retained for 30 or 90 days. Lead, inventory and account records may be retained longer when reasonably needed to provide the service, maintain business records, prevent fraud, resolve disputes and comply with legal obligations. Limited copies may remain temporarily in protected backups and logs.

8. Security

We use reasonable administrative, technical and organizational safeguards designed to protect information. No system can guarantee absolute security, and customers should not upload identification documents, financial information, medical records or unrelated private material in a walkthrough.

9. Your choices and rights

You may request access, correction or deletion of personal information by contacting Move Stamp or the moving company that received your request. Depending on where you live, additional rights may apply, including rights to know, correct, delete, obtain a copy of, or limit certain uses of personal information. We may need to verify a request before acting on it.

10. Children

Move Stamp is not directed to children under 18, and we do not knowingly collect personal information from them.

11. Changes to this policy

We may update this policy as the service changes. We will post the revised policy with a new effective date. Material changes may also be communicated through the service or by email when appropriate.

12. Contact

Questions or privacy requests can be sent to hello@movestamp.com.